Microsoft 'fix' cripples ZoneAlarm users

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Subject: Microsoft 'fix' cripples ZoneAlarm users
Name: Sam
Date: 7/10/2008 4:45:55 PM (GMT-7)
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Hundreds of thousands left without web access

Written by Robert Jaques, 09 Jul 2008

Hundreds of thousands of ZoneAlarm firewall users have been locked out of the internet by Microsoft's latest round of software updates.

Microsoft released four 'important' fixes as part of its regular Patch Tuesday update, one of which left ZoneAlarm users with out web access.

The MS08-037 fix is designed to plug a vulnerability in Windows' implementations of the Domain Name System protocol, but has been responsible for "compatibility issues " with ZoneAlarm.

A spokesman for ZoneLabs, the Check Point subsidiary which manufacturers ZoneAlarm, told that the company became aware of the problem late last night when US users began downloading the Microsoft code.

ZoneLabs advises users of ZoneAlarm to remove the Microsoft update as a workaround until it has created a more satisfactory solution to the problem. The company has set up a forum to help keep users informed.

The forum moderator states: "We are investigating the issue with the Microsoft update KB951748. For the time being we suggest you uninstall KB951748 until the issue has been resolved. We will post when we have more information."


10 Jul 2008

Check Point patches Microsoft update error

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