Sorry I have to blow off some steam

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Subject: Sorry I have to blow off some steam
Name: Bob
Date: 7/27/2005 4:41:00 PM (GMT-7)
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But Berkline furniture is cheap stuff & I feel they ripped me off big time. We purchased a couch & love seat both recline back bought thru Art Van. After a year & one half the spring holders are popping out, one just after a year & one last week. Both under two different sections of the couch, so far the love seat is holding up do to much less use. I can tell more holders are getting loose. The holder has built in part of a hole 3 short nails (under 1/2 inche) , if each holder had a 1 to a 1 1/4 wood screw this problem would be a non issue. They say they will cover the parts but I have to cover labor since its been over 1 year. thou the spring & wood frame has a lifetime warrenty. The stupid thing is I dont need the parts I have them as they are not broken, they just dont work. I asked them twice in an email if they have a fix & what it is. The second email in the middle said they could send me the parts then at the they said I would have to contact a repair in my area to get the parts ?. I take it then that if I pay for the labor I would get the parts LoL.
Thanks guys just venting off subject & I think any bussiness I can lose for them I will feel better.

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