Subject: Customer service, how can I help you .....
Date: 5/3/2001 10:14:03 AM (GMT-7)
IP Address: 18.104.22.168
For all of you patient souls who handle customer service, reception
or any other inquires on the phone...This one I dedicate to you. This
lady should have been promoted, not fired. This is a true story from the
Word Perfect Helpline which was transcribed from a recording monitoring
the customer care department.
Needless to say the HelpDesk employee was fired; however, she is
currently suing the Word Perfect organization for "Termination
Actual dialogue of a former WordPerfect Customer Support employee
(now I know why they record these conversations!)
"Ridge Hall computer assistance; may I help you?"
"Yes, well, I'm having trouble with WordPerfect."
"What sort of trouble?"
"Well, I was just typing along, and all of a sudden the words went
"Hmm. So what does your screen look like now?"
"It's blank; it won't accept anything when I type."
"Are you still in WordPerfect, or did you get out?"
"How do I tell?"
"Can you see the C: prompt on the screen?"
"What's a sea-prompt?"
"Never mind, can you move your cursor around the screen?"
"There isn't any cursor: I told you, it won't accept anything I
"Does your monitor have a power indicator?"
"What's a monitor?
"It's the thing with the screen on it that looks like a TV. Does
it have a little light that tells you when it's on?"
"I don't know."
"Well, then look on the back of the monitor and find where the
power cord goes into it. Can you see that?"
"Yes, I think so."
"Great. Follow the cord to the plug, and tell me if it's plugged
into the wall."
"Yes, it is."
"When you were behind the monitor, did you notice that there were
two cables plugged into the back of it, not just one?"
"Well, there are. I need you to look back there again and find the
"Okay, here it is."
"Follow it for me, and tell me if it's plugged securely into the
back of your computer."
"I can't reach."
"Uh huh. Well, can you see if it is?"
"Even if you maybe put your knee on something and lean way over?"
"Oh, it's not because I don't have the right angle - it's because
"Yes -the office light is off, and the only light I have is coming
in from the window."
"Well, turn on the office light then."
"No? Why not?"
"Because there's a power failure."
"A power... A power failure? Aha, Okay, we've got it licked now.
Do you still have the boxes and manuals and packing stuff your computer came
"Well, yes, I keep them in the closet."
"Good. Go get them, and unplug your system and pack it up just like
it was when you got it. Then take it back to the store you bought it
"Really? Is it that bad?"
"Yes, I'm afraid it is."
"Well, all right then, I suppose. What do I tell them?"
"Tell them you're too fucking stupid to own a computer!!"